Privacy Policy

Your Privacy Matters to Us

At FLG Florence-Graham Pool Service, we take your privacy seriously. This policy explains what information we collect when you use our services, how we use it, and how we protect it. We only collect what we need to serve you well and keep your pool in great shape.

Information We Collect

When you contact us or book a service, we collect basic information to help us do our job. This includes:

• Your name, address, phone number, and email address
• Details about your pool, like size, type, and current condition
• Service history and notes about your pool maintenance needs
• Payment information when you pay for services
• Communication records, like emails and phone calls, so we can serve you better

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages you view. This helps us improve our website and understand how people use it.

How We Use Your Information

We use the information you give us to provide and improve our services. Here is how we use it:

• To schedule appointments and provide pool cleaning services
• To send you service reminders and updates about your pool
• To process payments and send invoices
• To answer your questions and respond to your requests
• To improve our services and customer experience
• To send you occasional emails about promotions or tips if you choose to receive them

We will never sell your personal information to anyone. We only share it with trusted partners who help us run our business, like payment processors or scheduling tools, and only when necessary.

How We Protect Your Information

We take reasonable steps to keep your information safe from unauthorized access, loss, or misuse. This includes using secure systems, limiting who can access your data, and training our team on privacy practices.

However, no system is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Cookies and Website Tracking

Our website uses cookies and similar technologies to make your experience better. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as well.

Third Party Services

We may use third party services to help run our business, such as payment processors, email providers, or analytics tools. These services may collect and use your information according to their own privacy policies.

We choose partners who respect privacy, but we are not responsible for their practices. We encourage you to review their privacy policies if you have concerns.

Your Privacy Rights

You have rights when it comes to your personal information. You can:

• Ask to see what information we have about you
• Request that we correct or update your information
• Ask us to delete your information, subject to legal requirements
• Opt out of marketing emails by clicking the unsubscribe link
• Request that we stop processing your information in certain ways

To exercise these rights, contact us using the information below. We will respond as quickly as possible.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. If we make significant changes, we will let you know by email or through a notice on our website.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your information, we want to hear from you.

FLG Florence-Graham Pool Service
8101 Bell Ave, Los Angeles, CA 90001
Phone: (323) 300-2677
Email: support@florencegrahampoolservice.com